Where to look first, and how to reach a person when you need one.
Where this is in the app
Two places, on every screen: the messenger bubble at the bottom right, and Help & support in the left rail.
Search the Help Center first
You are reading it now. The search bar at help.depreciationpro.com covers every article: importing your data, the asset register, book depreciation, disposals and splits, and journal entries. Most questions are answered here faster than a support request.
You can search the same articles without leaving the app. Open the messenger bubble at the bottom right of any screen and use its Help tab.
Message us from inside the app
The messenger bubble sits at the bottom right of every screen. Use it when you want an answer while you still have the return open.
File a support request
Help & support in the left rail. It asks for a Request Category, a Subject, and a Description, and it tells you which address the reply goes to, which is the email on your account.
The categories are Critical Bug, Feature Request, General Question, Billing/Account, and Data Issue. Picking the right one routes it, so use Critical Bug for something blocking a filing rather than for anything that looks off.
Say which client, entity, and tax year you are in. Almost every question about a number depends on the return it came from.